Security Awareness

Identifying and handling scams

• • Charity scams
  • Recognizing, avoiding, and reporting phishing
  • Recognizing scam emails and how to handle them
  • Scam calls and securing your phone
  • Social engineering
  • Staying safe with text messages
  • Tech support scams
  • Text message scams (smishing)
  • Ways to spot a phishing email

Protecting devices

• • Guide to installing our security software (Panda) on computers
  • Keeping software up to date
  • Safeguarding your mobile phone
  • Securing network devices

Keeping yourself safe

• • An @ssndcp.org account provides powerful tools beyond email
  • Creating complex passwords and keeping them secure
  • Multi-Factor Authentication (MFA) – a refresher on how it works with our @ssndcp.org accounts.
  • OneDrive – the power of backup, sharing and collaborating in the cloud
  • Safe website browsing tips
  • Staying safe on social media
  • Using strong passwords and a password manager

Should I be installing Windows Updates?

In Windows 10, updates to your operating system happen automatically whether you are on or off campus. In most cases, your computer/laptop will inform you when new updates are ready to install. When that occurs, follow the prompts which usually request a reboot of the computer after updates have been downloaded and installed. However, it is safest to manually check that you are up to date. To see available updates and manage your options, select  the Start button in the lower left corner, and then go to Settings > Update & Security > Windows Update > Check for updates or for more information visit Update Windows. If you have questions about Windows updates or need additional assistance verifying they are installing correctly, please contact us directly at 1-800-373-7521 or helpdesk@ssndcp.org.

I think my computer might have a virus, what should I do?

Anytime you think your computer has been compromised in any way, we recommend that you call us immediately 1-800-373-7521. There are various ways we can verify if your computer has been compromised or has a virus and can work with you on repairing it.

What should I do if I receive a suspicious call from someone in “Tech Support”?

Any SSND CP IT staff that calls you will identify themselves as such and will generally let you know what campus they are calling from. We never ask for any credit card information or any kind of payment for receiving tech support. We are normally responding or following-up to a request made by the community or leadership. To report any suspicious tech support calls, contact us at 1-800-373-7521 or helpdesk@ssndcp.org.

Cybersecurity Awareness Month - 2023

• Our introduction to 2023 - Simple steps for staying safe online.

• Multi-Factor Authentication (MFA) - the layered approach helping to protect our organization prompts you with the periodic challenge every 90 days when one is off-campus. You can choose to be called, texted, or utilize the Microsoft Authenticator app to complete the sign-in process. We will provide a refresher on how MFA works with our @ssndcp.org accounts.

• Safely browsing online - as you navigate your journeys via the web - whether it be researching, seeking assistance on Google, venturing to open links in emails, or managing that surprise pop-up, a few simple things to keep in mind to keep yourself safe from scammers. We will also cover the steps to take if you have fallen victim to a scam.
  
  
• Backing up files in the cloud - OneDrive, software built into your computer or that can be installed on mobile devices, is our recommended method of backup. We take you through a few steps using your @ssndcp.org account to set up automatic backup of your documents, pictures, etc. It provides a chance to recover files in the event your system or account is compromised.
  
  
• Cybersecurity Awareness Month Wrap Up - Taking care of technology - one of the easiest things to help maintain your technology (computers, smartphones, and tablets) is to initiate a weekly restart or take advantage of the prompt after a software update (i.e., Panda). We will show you how you can restart your devices and provide a few other reminders on how to keep your devices safe.

We have recognized cybersecurity awareness month for many years with a variety of topics. You can view the past years on our security awareness archive section where we bring awareness on ways we can all play a part in staying safe online.